Student project

From recipient to co-creator

Designer
Runa Eggers Rossau
Education
Master
Skill
Communication Design
Focus area
Design for People
Year
2022
Background
When a school teacher, an educator or a nurse in the city of Vejle encounters a child that is obviously not thriving, the Reception Team at the Family and Disability Department receives the disconcerting information in the form of a notification.

From recipient to co-creator

The team convenes the child's family and network for a meeting in order to reach a common understanding of the child's situation and explore what support the municipality can provide to the family. For many families, the system as well as the process is opaque, and the municipal language can seem incomprehensible or harsh. Runa Eggers Rossau has therefore designed a service that equips the parents for the meeting, and she has created tools for an effective and equitable method of collaboration between parents and the municipality.